33 in 1 Multi-Purpose Ratchet Set

"How long will my order take to arrive?"
Orders are processed and prepared to be shipped within 1-3 business days. Delivery times may take 7-12 business days from the time of purchase to shipping your order worldwide unless it is specified in the product description. Sometimes we have special sales with priority shipping e.g. 3-8 days shipping. Shipping times can be found in the product description on all products as well as shipping times sometimes vary depending on the item in particular.

"How does shipping work?"
Facetar works with global merchants and top quality producers in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. Our shipping methods for the majority of our shipments are USPS and FedEx.

Because we ship directly from our partners and a lot of our products are in high demand, your item(s) may take 1-3 weeks(business days) to arrive. If you buy different items it is possible that you will receive more than one package.

Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well.

24/7/365 ticket and email support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you..

"How can I return an item?"
Refer to our Return Policy. If you need further assistance, please send us an email at info@handycrafttools.com

"How long will it take for you to reply to my message?"
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs especially on weekends or holidays. We guarantee awesome customer support!

Thank you for shopping at

HANDY CRAFT TOOLS

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

• Our return policy lasts 14 days. If 14 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.

• To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.

• Your item must be sent back to us in original packaging to the address we provide. Please do not send your purchase back to our manufacturers.

For all Order Return inquiries, please email info@handycrafttools.com

Order Changes and Cancellation

Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to the option of cancelling).

Any time beyond that, your order will already be processed and being prepared for shipping, therefore after 24 hrs order changes or cancellations cannot be made.

Damaged/Missing Items

If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP.

Please contact our support team to make the Damaged/Missing Item Claim. When you email us be sure to put Damaged/Missing Item Claim in the subject email so we can tend to this ASAP!

Sample Scenarios

"My tracking information says delivered but I haven't received it yet." If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location.

We are not responsible for missing items upon delivery. If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will then make the arrangements to send you another one or refund ASAP.

If the package was delivered to the exact same address the buyer provided us with and it was the wrong address entered by mistake, we won’t be able to be held responsible for that mistake. However we always like to take care of our customers, so if this mistake was to happen on your behalf we will work with you to ensure you still get your item at a discounted rate! However this is at our customer support teams discretion, so please double check the shipping
address whenever you are inserting your information at checkout. If you feel you have made an address error CONTACT US IMMEDIATELY so we can get it taken care of prior to processing the order.

Don't hesitate to contact us anytime, we provide some of the best customer service an online store can provide! We also pride ourselves in our professionalism and fast response times with our 24 hours 365 days email support!

Refunds

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.

We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 5-10 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you bought the item on a free shipping promotion you are still subject to cover the necessary shipping on the item.

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or canceled. If you have any questions please don't hesitate to contact us at info@handycrafttools.com